Onsite Support

Our Onsite IT Support service provides you with instant support for your business critical endpoints including servers, desktops, laptops, smartphones, emails and networks, ensuring your IT infrastructure sustains a high performance at all time.

Our Onsite IT Support package is perfect for companies of all sizes, it’s also our most popular package, offering businesses complete and comprehensive support service, this is a great alternative to have your own in house IT team without all the costs.

 

In addition to the benefits of unlimited remote support, this package offers an unlimited onsite engineer support service for your end users which is extremely cost-effective. Sometimes you need an engineer onsite to fix an issue, having this benefit can also lead to issues being resolved quicker.

 

All of our engineers have vast amounts of IT experience and knowledge who will get to work quickly to identify the cause and work on a speedy resolution. Our engineers have a very high rate of first visit resolutions.

 

With no hidden costs, our Onsite support package offers fantastic value for money and enables you to easily budget for your monthly IT expenditure. There’s no need to worry about paying for a block of hours, or using onsite engineer time up, we’re here when you need us to be.

Benefits

  • Benefits provided in our Remote support package are included as standard.​
  • Unlimited onsite support
  • Unlimited remote support (networks, PCs & servers)
  • Unlimited telephone & email support
  • Unlimited Support between 8:30am to 5:30pm Monday to Friday
  • High rate of first contact resolution
  • Reduced Software & Hardware costs
  • On demand IT expertise
  • Automated software & patch updates
  • Proactively monitoring of systems
  • Guaranteed response times
  • No hidden costs
  • Reduced down times & increased productivity
  • Fast resolution times

Onsite Support Key Benefits

Everyone that arrives on site is a fully qualified IT Technician so the issue can begin to get resolved straight away, no messing about. Customer service is core and we do our best to ensure you’re back up and running in no time.

There’s no limit to the amount of times you can contact us, whether by phone, email or onsite engineer visit. There’s also no limit on how many times you use us for remote or onsite support for your issues. We’re always here ready to help you whenever you’re in need of it.

It’s very difficult and expensive to maintain your own team of technicians, but the need for having the IT support to cover your IT systems is growing more imperative. Each one of our engineers is fully trained and qualified, they’re here when you need them and out of the way when you don’t, something you can’t do with an IT team, allowing you to focus on the management and growth of your own business.

We don’t use call loggers or long winded automated menu systems, so you’ll be through to a fully qualified technician in less than 10 seconds to get the ball rolling. We’ll get an engineer to your business as soon as possible if deemed appropriate because we understand that reducing down-times for your business is critical, and our service to you is our priority.

Our remote support package is based on a monthly charge, this charge is fixed no matter how often you use us for support, so you can safely budget for the support. It’ll save you a fortune compared with a limited time expert, or the cost of hiring an in house team.

Have a question?

If you have a question about our IT Support packages, don't hesitate to contact us on our Contact page.