Remote Support

Our Remote IT Support service provides you with instant support for your business critical endpoints including servers, desktops, laptops, smartphones, emails and networks, ensuring your IT infrastructure sustains a high performance at all time.

Our Remote IT Support package is perfect for small companies who have a keen eye on cost and budgeting, but that know that technology is the pinnacle of your business for providing efficiency, then our remote support service may be the best support option for you. 

 

It offers an unlimited remote support service for your end users which is extremely cost-effective. You can get in contact with one of our extremely knowledgeable service desk team via telephone or email – as often as you like. All of your telephone calls will be answered by one of our expert technicians who will get work quickly and have a high rate of issue resolution on first contact – no call logging first.

 

Our IT technicians have vast knowledge and experience of IT issues and by using cutting edge remote access software, most issues are able to be resolve as if they’re actually on site without actually having to be there. If you do need a site visit don’t hesitate to contact us and we can discuss the best course of action.

 

Benefits

  • Unlimited remote support (networks, PCs & servers)
  • Unlimited telephone & email support
  • Unlimited Support between 8:30am to 5:30pm Monday to Friday
  • High rate of first contact resolution
  • On demand IT expertise
  • Automated software & patch updates
  • Proactively monitoring of systems
  • Guaranteed response times
  • No hidden costs
  • Reduced down times & increased productivity
  • No geographical limitations
  • Fast resolution times

Remote Support Key Benefits

Everyone that picks the phone up is a fully qualified IT Technician so the issue can begin to get resolve straight away, no need to log tickets to get things moving like a call centre environment. Customer service is core and we do our best to ensure you’re back up and running in no time.

There’s no limit to the amount of times you can contact us, whether by phone or email. There’s also no limit on how many times you use us for remote support for your issues. We’re always here ready to help you whenever you’re in need of it.

Remote access technology allows flexibility when you need IT support. If you feel the need to have a face to face meeting with an IT Technician, then you certainly can, but using remote support, you can also opt to get some IT guidance straight away at a time that best suits you.

Since IT Technicians can investigate problems off site, it eliminates the need to have a Technician on site for every little issue that may occur, in turn reducing travel times, which means there’s less down time for your business and productivity. This can all add up to substantial savings.

Our remote support package is based on a monthly charge, this charge is fixed no matter how often you use us for support, so you can safely budget for the support. It’ll save you a fortune compared with a limited time expert, or the cost of hiring an in house team.

Have a question?

If you have a question about our IT Support packages, don't hesitate to contact us on our Contact page.