White Label Helpdesk Service

As a professional IT support provider, we can help to deliver your IT solutions as a white label service or as a nominated partner. Our IT Service Desk offers the opportunity to add even more value and grow their client business on a long term basis.

What can our white label service add to your business?

Manned by fully trained technical staff, your customers will receive a personal answer to any support issue they raise.

Looking to increase your customer up-times?
Need to reduce costs and lower your overheads?
Struggling to find and keep the right support team members?
Are you a business with an expanding customer base?
Spending so much time on IT Support that you struggle to develop new clients or projects?
Are you straining to keep up with customer demands?

Our customer-specific team can monitor your servers and support queue (phone, email, alert), or just as an overflow. When a new incident is raised, we work to quickly resolve the problem and promptly respond to your customers via phone, email, or your support system. This way, we’re able to maintain 100% transparent support for you and your customer. This can also include 3rd party escalations and incident management.

As a white label IT support provider, we’re an extension of you. We’ll answer and communicate with your customers as if we’re from your business. This way they’ll still be thanking you for the expert service, and solidifying their faith in you.

What can you expect from us?

Non competitive clause to protect your client base.
Working within your pre-agreed service level agreements.
We use your ticket support system which enables accurate tracking.
Accurate geographical telephone number answered with your company number.
Rapid response and resolution times.
Transparent communication with you and your customer base.

Our White Label IT service is ideal for businesses and organisations who are looking for a cost effective, yet high quality solution to running your business’ IT systems. We provide direct client contact at all times, ensuring that our team of expert IT professionals are on hand to help with any queries you may have along the way.

If you require any more information regarding how our White Label services can improve your client relations, please get in touch on our Contact page and one of our sales team will be in touch.